Yaneng Packaging After-Sale Services | Reliable Support & Quality Guarantee

Endless Support, Endless Results

Get Support Within 1 Hour

We make sure to reply to any of your questions or concerns within 1 hour. This helps us address your needs quickly and keep everything running smoothly.

Fast replies, ensuring no long waits.
Clear, concise communication for rapid issue resolution.
Dependable support throughout your entire order process.

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Extra Items for Peace of Mind

To give you extra assurance, we always include 1-10 additional pieces with every order. For larger orders, we may add even more pieces to ensure you’re fully covered.

FAQS

About After-Sale Support

Get quick answers to the most commonly asked questions about after-sales services at Yaneng.

What should I do if the product arrives damaged?

If your order arrives with any damage, please contact us right away.
We will assess the situation and typically offer to remake or replace the items at no additional cost.

Are my designs and details protected by a confidentiality
agreement?

Yes, we understand the importance of protecting your proprietary designs. If you require protection for your proprietary designs and details, we are more than happy to sign a confidentiality agreement to ensure your brand and designs remain secure.

Do you offer any refurbishment services?

Yes, we offer refurbishment services for jewelry items, including restoring metal parts and re-plating tarnished surfaces. Please contact our customer support for more details on how we can assist with your refurbishment needs.

What happens if there’s an issue during production?

If we encounter a problem with your design during production (e.g., logo or embossing issues), we will reach out to you right away and ask for your approval on how to proceed, and may suggest modifications for your next batch to improve the final product.

Make Jewelry Packaging a True Expression of Your Brand

Get Instant Quote

Rapid Order and Consultation

As soon as you contact us, we will promptly respond within 1hour, carefully assessing your custom requirements to provide you with an accurate quotation.

Swift Order with MOQ of 1 Pcs

Our flexible low MOQ of 1 piece reduces your inventory pressures and sales promotion costs.

Sample and Mass Production

Your sample will be ready in 1 day. Once approved, we’ll swiftly align with your production schedule for mass production, ensuring every detail meets specifications.

Fast Delivery and Support

Urgent small orders can be shipped within 1-3 days. If any issues arise, we’ll compensate in the next order or redo the production to fully protect your interests.